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Exclusive Cashback Campaign Terms and Conditions

(A) Exclusive Cashback Campaign Terms & Conditions

  1. This exclusive S$80 Cashback Campaign 2024 (“Promotion“) is valid from 23 September to 8 November 2024, both dates inclusive (“Promotional Period“) unless otherwise stated, and is offered by HSBC Bank (Singapore) Limited (“HSBC” or the “Bank“) to selected customers:
    1. who hold one or more main HSBC Credit Cards (except HSBC US dollar cards, HSBC corporate cards, and HSBC debit cards) issued by HSBC in Singapore (each, a “Card“) as a primary credit cardholder; and
    2. whose Card account is in good standing with HSBC over the entire Promotional Period and at the time of fulfillment (as determined by HSBC at its discretion); and
    3. who have been notified via eDM and/or Push Notification sent by the Bank, in respect of this promotion (each such customer, a “Cardholder“). This promotion is non‑transferable.
  2. HSBC reserves the right to determine at our discretion whether:
    1. Cardholder(s) have met all the requirements of this Promotion; and
    2. Charges made to the Card qualify towards fulfilment of the relevant accumulated minimum Qualifying Spend (as defined below) set for the purposes of this Promotion.
  3. For the purpose of this Promotion:

    Qualifying Spend” shall mean posted retail transactions (in the case of HSBC Spend Instalment, only the total purchase amount will qualify as a Qualifying Spend in the month of purchase), including Local Retail Transactions, Online Transactions and Overseas Transactions, charged to a Registered Card account (as defined below) and/or to the account of the supplementary cardholder of the relevant Registered Cardholder (as defined below) during the Promotional Period BUT shall exclude the Excluded Transactions.

    Local Retail Transactions” shall mean retail transactions which are successfully carried out in Singapore dollars and charged to a Registered Card account and/or to the account of the supplementary cardholder of the relevant Registered Cardholder during the Promotional Period.

    Online Transactions” shall mean all retail transactions successfully charged to a Registered Card account and/or to the account of a supplementary cardholder of a Registered Cardholder made via the internet and processed by the respective merchants/acquirers as an online transaction type through the MasterCard International Incorporated and/or Visa Worldwide networks during the Promotional Period.

    Overseas Transactions” shall mean all overseas transactions successfully carried out outside Singapore and charged in foreign currency to a Registered Card account and/or to the account of a supplementary cardholder of a Registered Cardholder during the Promotional Period.

    Excluded Transactions” shall mean any of the following transactions (which shall, where applicable, be determined based on the transaction descriptions reflected in HSBC’s system and the Merchant Category Codes (the “MCC“) from Visa / MasterCard):

    • Foreign exchange transactions (including but not limited to Forex.com);
    • Donations and payments to charitable, social organisations and religious organisations;
    • Quasi-cash transactions (including but not limited to transactions relating to money orders, traveler’s checks, gaming related transactions, lottery tickets and gambling);
    • Payments made to financial institutions, securities brokerages or dealers (including but not limited to the trading of securities, investments or crypto-currencies of any kind);
    • Payments on money payments/transfers (including but not limited to Paypal, SKR skrill.com, CardUp, SmoovPay, iPayMy);
    • Payments to any professional services provider (including but not limited to GOOGLE Ads, Facebook Ads, Amazon Web Services, MEDIA TRAFFIC AGENCY INC);
    • Top-ups, money transfers or purchase of credits of prepaid cards, stored-value cards or e-wallets (including but not limited to Grab Top-Up, EZ-Link, Transitlink, NETS Flashpay and Youtrip);
    • Payments in connection with any government institutions and/or services (including but not limited to court costs, fines, bail and bond payment) other than (tuition fee payments) to the following educational institutions:
      • National University of Singapore (NUS);
      • Nanyang Technological University (NTU);
      • Singapore Management University (SMU);
      • Singapore University of Technology and Design (SUTD);
      • Singapore Institute of Technology (SIT) and Singapore University of Social Sciences (SUSS);
      • Singapore Polytechnic (SP);
      • Nanyang Polytechnic (NYP);
      • Ngee Ann Polytechnic;
      • Republic Polytechnic;
      • Temasek Polytechnic;
    • Any AXS and ATM transactions;
    • Any payments or transactions on Carousell;
    • Tax payments;
    • Payments for cleaning, maintenance and janitorial services (including property management fees);
    • Payments to insurance companies (including but not limited to sales, underwriting, premiums and insurance services);
    • Payments on utilities;
    • The monthly instalment amounts under the HSBC Spend Instalment, HSBC Card Instalment Plan and HSBC PayinInstalments
    • Balance transfers, fund transfers, cash advances, finance charges, late charges, HSBC’s Cash Instalment Plan, any fees charged by HSBC;
    • Any unposted, cancelled, disputed and refunded transactions, and such other categories of transactions which HSBC may exclude from time to time without notice or giving reasons.
  4. To participate in this Promotion, a Cardholder must (in no particular order):
    1. Register their interest via the HSBC Credit Card Campaign Registration Form (“E-Form“) using the Gift Code “CASHBACK” within the Promotional Period (each successfully registered Cardholder shall be a “Registered Cardholder” and the Card used by him/her to make the registration will be a “Registered Card“). If the Gift Code consists of a spelling/typo error, the registration will be void and you will not be eligible for this Promotion.
    2. Be among the first 500 Registered Cardholders to charge a minimum Qualifying Spend of S$1,000 and make a minimum of 10 qualifying transactions within the Promotional Period to their Registered Card(s);
    3. Cardholders only need to register their interest once during the Promotional Period.
  5. Each Registered Cardholder who has satisfied the relevant requirements under Clause 4 shall be entitled to a S$80 cashback (the “Cashback“).
    Minimum Qualifying Spend Gift Gift Code
    S$1,000
    (includes 10 qualifying transactions)
    S$80 cashback
    Limited to the first 500 Qualified Cardholders
    CASHBACK
    Minimum Qualifying Spend
    S$1,000
    (includes 10 qualifying transactions)
    Gift
    S$80 cashback
    Limited to the first 500 Qualified Cardholders
    Gift Code
    CASHBACK

    A Registered Cardholder who has satisfied all the relevant requirements under Clause 4 shall be referred to as a “Qualified Cardholder“. HSBC shall in its absolute discretion determine if a Registered Cardholder has satisfied the terms and conditions of this Promotion. HSBC’s records relating to this Promotion including any details relating to registration and Qualifying Spend shall be final and binding on all Cardholders.

  6. Registrations in any other format, and/or e-form registrations with incorrect information will be automatically disqualified. An acknowledgement of participation will be displayed on the website after the e-form registration has been submitted. This acknowledgement of participation does not equate to qualification of the Cashback, even if the Qualifying Spend requirement is met.
  7. By registering for this Promotion, a Cardholder consents to the use of his/her personal data by the Bank to contact him/her with updates and offers relating to this Promotion, including the use of the Cardholder’s telephone number and email address to contact him/her via SMS and email.
  8. Each Qualified Cardholder is limited to a maximum of one (1) Cashback.
  9. All Qualifying Spend with transaction dates charged within the Promotional Period must be posted to a Registered Cardholder’s Card account by 15 November 2024. HSBC accepts no liability for any late submission of any transaction by merchants for whatever reason.
  10. This Promotion is strictly not valid with other offers or promotions (excluding HSBC Credit Card acquisitions promotions) unless otherwise stated. For the avoidance of doubt, this promotion will be given priority and Qualified Cardholders under this Promotion shall not be eligible to participate in any other HSBC Credit Card promotions or other similar promotions offered by the Bank during the Promotional Period. Likewise, Cardholders who register their Card under other promotions shall not be eligible to participate in this Promotion.
  11. The Cashback is not exchangeable for cash, Reward points, credit or kind in all cases, whether in whole or in part. HSBC may, at its discretion, substitute the Cashback with an item of equal or similar value.
  12. If any Qualifying Spend is cancelled or reversed during or after the Promotional Period such that the total Qualifying Spend charged to a Registered Card during the Promotional Period falls short of the relevant minimum Qualifying Spend, the relevant Cardholder will not be considered to have met the Qualifying Spend and will not be considered a Qualified Cardholder.
  13. All Qualifying Spend transactions charged to the Cards in the name of the same Cardholder will be aggregated together to qualify for the minimum Qualifying Spend. HSBC is not responsible for any failure or delay in the transmission of Qualifying Spend transactions by any party including but not limited to acquiring merchants, merchant establishments, or any telecommunications provider.
  14. Supplementary cardholders are not eligible for this Promotion. However, for each main Cardholder who is a Registered Cardholder, Qualifying Spend made by supplementary cardholders will be consolidated under such main Cardholder’s Card account for the purpose of accumulating the relevant minimum Qualifying Spend.
  15. Each Qualified Cardholder will receive the Cashback in their registered HSBC Credit Card account by 31 December 2024.

    If a Qualified Cardholder has more than one registered HSBC Credit Card, the Cashback will be credited to any active Qualifying Card account as may be determined by the Bank.

  16. For Qualified Cardholders who are eligible for the Cashback, they will receive an SMS notification to their registered mobile number in HSBC’s records by 31 December 2024, barring any unforeseen technical delays.
  17. SMS delivery is dependent on the relevant telecommunication service providers. HSBC is not responsible in any manner whatsoever for any non-receipt of, or delay in the receipt of, any SMS by any party.
  18. The Qualifying Spend accumulated by a Registered Cardholder for this Promotion is not valid for the purpose of, and cannot be used for, any other offers or promotions unless otherwise stated.
  19. In the event that a Registered Card is voluntarily or involuntarily cancelled or terminated or suspended for any reasons whatsoever, or a Qualified Cardholder is determined by HSBC (in its sole discretion) not to have fulfilled the conditions of the Promotion for any reason, HSBC reserves the right to disqualify the Qualified Cardholder at its sole discretion.
  20. HSBC’s records relating to this Promotion including but not limited to any details relating to registration and Qualifying Spend shall be final and binding on all Cardholders.
  21. HSBC reserves the right to vary, delete or add to any of these terms and conditions, or withdraw or alter the Promotion at any time. Where the amendment, variation or supplement is unfavourable to you, HSBC will only amend, vary or supplement the terms of this Promotion where HSBC, acting reasonably, determines that such amendments, variations or supplements are reasonably necessary to:

    (i) reflect changes to our operational costs, business operations or systems and processes, or our arrangements with third parties;

    (ii) give effect to regulatory change, recommendation or guidance, or applicable law;

    (iii) reflect changes to industry or market conditions or practice;

    (iv) align with standards or expectations including in respect of the banking practices or environmental, social and governance practices; or

    (v) otherwise protect our legitimate interests.

  22. Should there be any issues related to this Promotion, the Cardholder is required to contact HSBC at 1800-HSBC NOW (4722 669) by 12 January 2025.
  23. These terms and conditions are governed by the laws of the Republic of Singapore and the parties submit to the non-exclusive jurisdiction of the courts of Singapore.
  24. All information is accurate at the time of publishing or posting online.

(B) Exclusive Cashback Campaign FAQs

What is the qualifying spend period of this Promotion?
All Qualifying Spend must be transacted between 23 September to 8 November 2024, both dates inclusive.
How does this Promotion work?
To participate in this Promotion, a Cardholder must (in no particular order):

  1. Register their interest via the HSBC Credit Card Campaign Registration Form (“E-Form“) using the Gift Code “CASHBACK” within the Promotional Period (each successfully registered Cardholder shall be a “Registered Cardholder” and the Card used by him/her to make the registration will be a “Registered Card“). If the Gift Code consists of a spelling/typo error, the registration will be void and you will not be eligible for this Promotion.
  2. Be among the first 500 Registered Cardholders to charge a minimum Qualifying Spend of S$1,000 and make a minimum of 10 qualifying transactions within the Promotional Period to their Registered Card(s);
  3. Cardholders only need to register their interest once during the Promotional Period.
What is the Gift for this Promotion?
Minimum Qualifying Spend Gift Gift Code
S$1,000
(includes 10 qualifying transactions)
S$80 cashback
Limited to the first 500 Qualified Cardholders
CASHBACK
Minimum Qualifying Spend
S$1,000
(includes 10 qualifying transactions)
Gift
S$80 cashback
Limited to the first 500 Qualified Cardholders
Gift Code
CASHBACK
Do all forms of card spend qualify for this Promotion?
Only Local Retail Transactions, Online Transactions and Overseas Transactions (not including the Excluded Transactions) as defined below would count towards the minimum Qualifying Spend.

For the purpose of this Promotion:

Qualifying Spend” shall mean posted retail transactions (in the case of HSBC Spend Instalment, only the total purchase amount will qualify as a Qualifying Spend in the month of purchase), including Local Retail Transactions, Online Transactions and Overseas Transactions, charged to a Registered Card account (as defined below) and/or to the account of the supplementary cardholder of the relevant Registered Cardholder (as defined below) during the Promotional Period BUT shall exclude the Excluded Transactions.

Local Retail Transactions” shall mean retail transactions which are successfully carried out in Singapore dollars and charged to a Registered Card account and/or to the account of the supplementary cardholder of the relevant Registered Cardholder during the Promotional Period.

Online Transactions” shall mean all retail transactions successfully charged to a Registered Card account and/or to the account of a supplementary cardholder of a Registered Cardholder made via the internet and processed by the respective merchants/acquirers as an online transaction type through the MasterCard International Incorporated and/or Visa Worldwide networks during the Promotional Period.

Overseas Transactions” shall mean all overseas transactions successfully carried out outside Singapore and charged in foreign currency to a Registered Card account and/or to the account of a supplementary cardholder of a Registered Cardholder during the Promotional Period.

Excluded Transactions” shall mean any of the following transactions (which shall, where applicable, be determined based on the transaction descriptions reflected in HSBC’s system and the Merchant Category Codes (the “MCC“) from Visa / MasterCard):

  • Foreign exchange transactions (including but not limited to Forex.com);
  • Donations and payments to charitable, social organisations and religious organisations;
  • Quasi-cash transactions (including but not limited to transactions relating to money orders, traveler’s checks, gaming related transactions, lottery tickets and gambling);
  • Payments made to financial institutions, securities brokerages or dealers (including but not limited to the trading of securities, investments or crypto-currencies of any kind);
  • Payments on money payments/transfers (including but not limited to Paypal, SKR skrill.com, CardUp, SmoovPay, iPayMy);
  • Payments to any professional services provider (including but not limited to GOOGLE Ads, Facebook Ads, Amazon Web Services, MEDIA TRAFFIC AGENCY INC);
  • Top-ups, money transfers or purchase of credits of prepaid cards, stored-value cards or e-wallets (including but not limited to Grab Top-Up, EZ-Link, Transitlink, NETS Flashpay and Youtrip);
  • Payments in connection with any government institutions and/or services (including but not limited to court costs, fines, bail and bond payment) other than (tuition fee payments) to the following educational institutions:
    • National University of Singapore (NUS);
    • Nanyang Technological University (NTU);
    • Singapore Management University (SMU);
    • Singapore University of Technology and Design (SUTD);
    • Singapore Institute of Technology (SIT) and Singapore University of Social Sciences (SUSS);
    • Singapore Polytechnic (SP);
    • Nanyang Polytechnic (NYP);
    • Ngee Ann Polytechnic;
    • Republic Polytechnic;
    • Temasek Polytechnic;
  • Any AXS and ATM transactions;
  • Any payments or transactions on Carousell;
  • Tax payments;
  • Payments for cleaning, maintenance and janitorial services (including property management fees);
  • Payments to insurance companies (including but not limited to sales, underwriting, premiums and insurance services);
  • Payments on utilities;
  • The monthly instalment amounts under the HSBC Spend Instalment, HSBC Card Instalment Plan and HSBC PayinInstalments
  • Balance transfers, fund transfers, cash advances, finance charges, late charges, HSBC’s Cash Instalment Plan, any fees charged by HSBC;
  • Any unposted, cancelled, disputed and refunded transactions, and such other categories of transactions which HSBC may exclude from time to time without notice or giving reasons.
I have multiple HSBC Credit Cards and/or supplementary cards. Can I combine the transactions made on different Cards?

Yes. All Qualifying Spend transactions charged to the Primary Cards in the name of the same Cardholder will be aggregated together to qualify for the minimum Qualifying Spend.

Supplementary cardholders are not eligible for this Promotion. However, for each main Cardholder who is a Registered Cardholder, Qualifying Spend made by supplementary cardholders will be consolidated under such main Cardholder’s Card account for the purpose of accumulating the relevant minimum Qualifying Spend.

I made the Qualifying Spend on my credit card within the Promotional Period. However, I’ve lost my credit card. Can I still receive Cashback?
Yes, you will still be eligible for Cashback provided that the lost credit card has been replaced and activated.
How do I know if I have successfully registered my Card? Would I know if I have qualified for the Cashback before the end of the Promotional Period?

An acknowledgement of participation will be displayed after the E-Form is submitted but you will need to ensure that the registration details provided is accurate otherwise you will not be successfully registered and will not be eligible for the Promotion. This acknowledgement of participation does not equate to qualification of the Cashback, even if all the requirements of the participation is met.

Verification of the qualifying spend will only be done after the end of the Promotion Period thus HSBC is not able to advise if you have qualified for the Cashback before the end of the Promotional Period.

How will the total Qualifying Spend amount be calculated?
After the Promotional Period, HSBC will verify if the minimum Qualifying Spend (less off any refunds/cancelled transactions) has been met by the Registered Cardholder. Qualifying Spend made by supplementary cardholders will be consolidated under the main Cardholder’s HSBC Card account for the purpose of accumulating the minimum Qualifying Spend.
When will I be notified if I have qualified for the Cashback?
Qualified Cardholders will receive an SMS notification on their mobile number registered with the Bank by 31 December 2024.