Mid Autumn Spend & Redeem Promotion 2022

(A) Mid-Autumn Spend and Get Promotion 2022 Terms & Conditions

  1. This Mid-Autumn Spend and Get Promotion 2022 ("Promotion") is valid from 17 June 2022 to 31 July 2022, both dates inclusive ("Promotional Period") unless otherwise stated, and is offered by HSBC Bank (Singapore) Limited ("HSBC" or the "Bank") to customers:
    1. who hold one or more main HSBC credit cards (except HSBC corporate cards, and HSBC debit cards) issued by HSBC in Singapore (each, a "Card") as a credit cardholder; and
    2. whose Card account is in good standing with HSBC over the entire Promotional Period and at the time of fulfillment (as determined by HSBC at its discretion), (each such customer, a "Cardholder")
  2. HSBC reserves the right to determine at our discretion whether:
    1. Cardholder(s) have met all the requirements of this Promotion; and
    2. Charges made to the Card qualify towards fulfilment of the relevant accumulated minimum Qualifying Spend (as defined below) set for the purposes of this Promotion.
  3. For the purpose of this Promotion:
    "Qualifying Spend" shall mean posted retail transactions (including but not limited to monthly charges under the interest free instalment payment plan of any merchant, and in the case of HSBC Spend Instalment, only the total purchase amount will qualify as a Qualifying Spend in the month of purchase), including Local Retail Transactions, Online Transactions and Overseas Transactions, charged to a Registered Card (as defined below) account and/or to the account of the supplemental cardholder of the relevant Registered Cardholder (as defined below) during the Promotional Period BUT shall exclude the Excluded Transactions.

    "Local Retail Transactions" shall mean posted retail transactions (excluding Online Transactions) which are successfully carried out in Singapore dollars to a Registered Card account and/or to the account of the supplementary cardholder of the relevant Registered Cardholder.

    "Online Transactions" shall mean all retail transactions successfully charged to a Registered Card account and/or to the account of a supplemental cardholder of a Registered Cardholder made via the internet and processed by the respective merchants/acquirers as an online transaction type through the MasterCard International Incorporated and/or Visa Worldwide networks during the Promotional Period.

    "Overseas Transactions" shall mean all overseas transactions successfully carried out outside Singapore and charged in foreign currency to a Registered Card account and/or to the account of a supplemental cardholder of a Registered Cardholder during the Promotional Period.

    "Excluded Transactions" shall mean any of the following (which shall, where applicable, be determined based on the transaction descriptions reflected in HSBC's system and the merchant category codes from Visa / MasterCard):
    • Foreign exchange transactions (including but not limited to Forex.com);
    • Donations and payments to charitable, social organisations and religious organisations;
    • Quasi-cash transactions (including but not limited to transactions relating to money orders, traveler's checks, gaming related transactions, lottery tickets and gambling);
    • Payments made to financial institutions, securities brokerages or dealers (including but not limited to the trading of securities, investments or crypto-currencies of any kind);
    • Payments on money payments/transfers (including but not limited to Paypal, SKR skrill.com, CardUp, SmoovPay, iPayMy);
    • Payments to any professional services provider (including but not limited to GOOGLE Ads, Facebook Ads, Amazon Web Services, MEDIA TRAFFIC AGENCY INC);
    • Top-ups, money transfers or purchase of credits of prepaid cards, stored-value cards or e-wallets (including but not limited to Grab Top-Up, EZ-Link, Transitlink, NETS Flashpay and Youtrip);
    • Payments in connection with any government institutions and/or services (including but not limited to court costs, fines, bail and bond payment) other than (tuition fee payments) to the following educational institutions:
      • National University of Singapore (NUS);
      • Nanyang Technological University (NTU);
      • Singapore Management University (SMU);
      • Singapore University of Technology and Design (SUTD);
      • Singapore Institute of Technology (SIT) and Singapore University of Social Sciences (SUSS);
      • Singapore Polytechnic (SP);
      • Nanyang Polytechnic (NYP);
      • Ngee Ann Polytechnic;
      • Republic Polytechnic;
      • Temasek Polytechnic;
    • Any AXS and ATM transactions;
    • Any payments or transactions on Carousell;
    • Tax payments (including HSBC Tax Payment Facility);
    • Payments for cleaning, maintenance and janitorial services (including property management fees);
    • Payments on utilities;
    • The monthly instalment amounts under the HSBC Spend Instalment;
    • Balance transfers, fund transfers, cash advances, finance charges, late charges, HSBC's Cash Instalment Plan, any fees charged by HSBC; and
    • Any unposted, cancelled, disputed and refunded transactions, and such other categories of transactions which HSBC may exclude from time to time without notice or giving reasons.
  4. To participate in this Promotion, Cardholder(s) must (in no particular order):
    1. Register their interest via the HSBC Credit Card Campaign Registration Form ("E-Form") using the correct Gift Code within the Promotional Period (each successfully registered Cardholder shall be a "Registered Cardholder" and the Card used by him/her to make the registration will be a "Registered Card").
      1. Be among the first 1,000 Registered Cardholders to charge a minimum Qualifying Spend of S$3,500, with a minimum of 10 qualifying transactions within the Promotional Period to their Registered Card(s); OR
      2. Be among the first 500 Registered Cardholders to charge a minimum Qualifying Spend of S$7,000, with a minimum of 10 qualifying transactions within the Promotional Period to their Registered Card(s);
    2. Cardholders only need to register their interest once during the Promotional Period.
  5. Each Registered Cardholder who has satisfied the relevant requirements under Clause 4b(i) shall be entitled to one (1) box of mooncakes from Shangri-La Singapore (the "Gift 1"); and each Registered Cardholder who has satisfied the relevant requirements under Clause 4b(ii) shall be entitled to two (2) boxes of mooncakes from Shangri-La Singapore (the "Gift 2"), in each case as determined by the Bank in its sole discretion ("Gift"). Gift 1 is limited to the first 1000 redemptions, and Gift 2 is limited to the first 500 redemptions.

    Minimum Qualifying Spend
    (includes 10 qualifying transactions)
    Gift Gift Code
    S$3,500 1 box of mooncakes from Shangri-La Singapore (worth up to S$86 nett)
    Limited to the first 1,000 redemptions.
    MID AUTUMN
    S$7,000 2 boxes of mooncakes from Shangri-La Singapore (worth up to S$172 nett)
    Limited to the first 500 redemptions.
    Minimum Qualifying Spend
    (includes 10 qualifying transactions)
    S$3,500
    Gift 1 box of mooncakes from Shangri-La Singapore (worth up to S$86 nett)
    Limited to the first 1,000 redemptions.
    Gift Code MID AUTUMN

    Minimum Qualifying Spend
    (includes 10 qualifying transactions)
    S$7,000
    Gift 2 boxes of mooncakes from Shangri-La Singapore (worth up to S$172 nett)
    Limited to the first 500 redemptions.
    Gift Code MID AUTUMN

    Choice of mooncakes' flavours and box design is subject to availability on a first come first serve basis:
    • Shang Palace Four Treasures - (R.P. S$85nett)
      • Reduced sugar white lotus seed paste with double yolk (1pc)
      • Reduced sugar white lotus seed paste with single yolk (1pc)
      • Reduced sugar plain white lotus seed paste (1pc)
      • Mixed nuts with chicken ham (1pc)
    • Reduced sugar white lotus seed paste with single yolk - 4pcs (R.P. S$86nett)
    • Reduced sugar plain white lotus seed paste - 4pcs (R.P. S$76nett)
    • Mixed nuts with chicken ham - 4pcs (R.P. S$78nett)
    • Yam with Red Bean and Shredded Coconut - 4pcs (R.P. S$78nett)

    A Registered Cardholder who has satisfied all the relevant requirements under Clause 5 shall be referred to as a "Qualified Cardholder". HSBC shall in its absolute discretion determine if a Registered Cardholder has satisfied the terms and conditions of this Promotion. HSBC's records relating to this Promotion including any details relating to registration and Qualifying Spend shall be final and binding on all Cardholders.
  6. Registrations in any other format, and/or e‑form registrations with incorrect information will be automatically disqualified. An acknowledgement of participation will be displayed on the website after the e-form registration has been submitted. This acknowledgement of participation does not equate to qualification of the Gift, even if the Qualifying Spend requirement is met.
  7. By registering for this Promotion, a Cardholder consents to the use of his/her personal data by the Bank to contact him/her with updates and offers relating to this Promotion, including the use of the Cardholder's telephone number and email address to contact him/her via SMS and email.
  8. Each Qualified Cardholder is limited to a maximum of one (1) redemption of either Gift 1 or Gift 2.
  9. Use of the Gift is subject to the terms and conditions of the merchant providing the relevant products and/or services; please refer to the respective merchant for details. HSBC is not a supplier of the products and/or services provided by the merchant(s) involved in this Promotion and will not accept any liability in relation thereto. There will be no replacement of lost, defaced, damaged or stolen Gift after issuance.
  10. The Gift is not exchangeable for cash, rewards points, credit or kind in all cases, whether in whole or in part. HSBC may, at its discretion, substitute the Gift with an item of equal or similar value without prior notice.
  11. All Qualifying Spend with transaction dates made within the Promotional Period must be posted to a Registered Cardholder's Card account by 2 August 2022. HSBC accepts no liability for any late submission of any Qualifying Spend by a merchant for any reason.
  12. If any Qualifying Spend is cancelled or reversed during or after the Promotional Period such that the total Qualifying Spend charged to a Registered Card during the Promotional Period falls short of the relevant minimum Qualifying Spend, the relevant Cardholder will not be considered to have met the Qualifying Spend and will not be considered a Qualified Cardholder.
  13. All Qualifying Spend transactions charged to the Cards in the name of the same Cardholder will be aggregated together to qualify for the minimum Qualifying Spend. HSBC is not responsible for any failure or delay in the transmission of Qualifying Spend transactions by any party including but not limited to acquiring merchants, merchant establishments, or any telecommunications provider.
  14. Supplementary cardholders are not eligible for this Promotion. However, for each main Cardholder who is a Registered Cardholder, Qualifying Spend made by supplementary cardholders will be consolidated under such main Cardholder's Card account for the purpose of accumulating the relevant minimum Qualifying Spend.
  15. A redemption SMS containing details of the redemption of Gift 1 or Gift 2 will be sent to each Qualified Cardholder's registered mobile number in HSBC's records by 19 August 2022 for the redemption of relevant Gift, barring any unforeseen technical delays.
  16. If there are any issues regarding the non‑receipt of the SMS, Qualified Cardholders must contact HSBC by 25 August 2022. In the event of any disputes in relation to the Promotion, HSBC's decision shall be final.
  17. SMS delivery is dependent on the relevant telecommunication service providers. HSBC is not responsible in any manner whatsoever for any non-receipt of, or delay in the receipt of, any SMS by any party.
  18. Each Qualified Cardholder is required to flash his/her SMS Code and present his/her relevant Registered Card at the following location to redeem the relevant Gift:

    Redemption Location: Shangri‑La Singapore, located at 22 Orange Grove Road, Singapore 258350.
    Operating Hours: 11am to 8pm.

    Qualified Cardholders must redeem Gifts by 10 September 2022. Strictly no extension allowed.
  19. The Qualifying Spend accumulated by a Registered Cardholder for this Promotion is not valid for the purpose of, and cannot be used for, any other offers or promotions unless otherwise stated.
  20. In the event that a Registered Card is voluntarily or involuntarily cancelled or terminated or suspended for any reasons whatsoever, or a Qualified Cardholder is determined by HSBC (in its sole discretion) not to have fulfilled the conditions of the Promotion for any reason, HSBC reserves the right to disqualified the Qualified Cardholder at its sole discretion.
  21. HSBC's records relating to this Promotion including but not limited to any details relating to registration and Qualifying Spend shall be final and binding on all Cardholders.
  22. HSBC accepts no liability for any late submission of any transaction by merchants for whatever reason.
  23. HSBC reserves the right to vary, delete or add to any of these terms and conditions, or withdraw or alter the Promotion at any time without prior notice.
  24. In case of a dispute, the decision of HSBC shall be final.
  25. Should there be any issues related to this Promotion, the Cardholder is required to contact HSBC at 1800-HSBC NOW (4722 669) or e-mail to direct@hsbc.com.sg.
  26. This Promotion is strictly not valid with other offers or promotions unless otherwise stated. For the avoidance of doubt, Cardholders who register their Card under this Promotion shall not be eligible to participate in any other HSBC credit card promotions or similar promotions offered by the Bank during the Promotional Period. Likewise, Cardholders who register their Card under other promotions shall not be eligible to participate in this Promotion.
  27. These terms and conditions are governed by the laws of the Republic of Singapore and the parties submit to the non‑exclusive jurisdiction of the courts of Singapore.
  28. All information is accurate at the time of publishing or posting online.

(B) Mid-Autumn Spend and Get Promotion 2022 FAQs

All Qualifying Spend must be transacted between 17 June to 31 July 2022, both dates inclusive.

To participate in this Promotion, Cardholder(s) must (in no particular order):

  1. Register their interest via the HSBC Credit Card Campaign Registration Form ("E-Form") using the correct Gift Code within the Promotional Period (each successfully registered Cardholder shall be a "Registered Cardholder" and the Card used by him/her to make the registration will be a "Registered Card").
    1. Be among the first 1,000 Registered Cardholders to charge a minimum Qualifying Spend of S$3,500, with a minimum of 10 qualifying transactions within the Promotional Period to their Registered Card(s); OR
    2. Be among the first 500 Registered Cardholders to charge a minimum Qualifying Spend of S$7,000, with a minimum of 10 qualifying transactions within the Promotional Period to their Registered Card(s);
  2. Cardholders only need to register their interest once during the Promotional Period.
Minimum Qualifying Spend
(includes 10 qualifying transactions)
Gift Gift Code
S$3,500 1 box of mooncakes from Shangri-La Singapore (worth up to S$86 nett)
Limited to the first 1,000 redemptions.
MID AUTUMN
S$7,000 2 boxes of mooncakes from Shangri-La Singapore (worth up to S$172 nett)
Limited to the first 500 redemptions.
Minimum Qualifying Spend
(includes 10 qualifying transactions)
S$3,500
Gift 1 box of mooncake from Shangri-La Singapore (worth up to S$86 nett)
Limited to the first 1,000 redemptions.
Gift Code MID AUTUMN

Minimum Qualifying Spend
(includes 10 qualifying transactions)
S$7,000
Gift 2 boxes of mooncake from Shangri-La Singapore (worth up to S$172 nett)
Limited to the first 500 redemptions.
Gift Code MID AUTUMN

All local Retail Transactions, Online Transactions and Overseas Transactions (not including the Excluded Transactions) count towards the minimum Qualifying Spend.

For the purpose of this Promotion:

"Qualifying Spend" shall mean posted retail transactions (including but not limited to monthly charges under the interest free instalment payment plan of any merchant, and in the case of HSBC Spend Instalment, only the total purchase amount will qualify as a Qualifying Spend in the month of purchase), including Local Retail Transactions, Online Transactions and Overseas Transactions, charged to a Registered Card (as defined below) account and/or to the account of the supplemental cardholder of the relevant Registered Cardholder (as defined below) during the Promotional Period BUT shall exclude the Excluded Transactions.

"Local Retail Transactions" shall mean posted retail transactions (excluding Online Transactions) which are successfully carried out in Singapore dollars to a Registered Card account and/or to the account of the supplementary cardholder of the relevant Registered Cardholder.

"Online Transactions" shall mean all retail transactions successfully charged to a Registered Card account and/or to the account of a supplemental cardholder of a Registered Cardholder made via the internet and processed by the respective merchants/acquirers as an online transaction type through the MasterCard International Incorporated and/or Visa Worldwide networks during the Promotional Period.

"Overseas Transactions" shall mean all overseas transactions successfully carried out outside Singapore and charged in foreign currency to a Registered Card account and/or to the account of a supplemental cardholder of a Registered Cardholder during the Promotional Period.

"Excluded Transactions" shall mean any of the following (which shall, where applicable, be determined based on the transaction descriptions reflected in HSBC's system and the merchant category codes from Visa / Mastercard):

  • Foreign exchange transactions (including but not limited to Forex.com);
  • Donations and payments to charitable, social organisations and religious organisations;
  • Quasi-cash transactions (including but not limited to transactions relating to money orders, traveler's checks, gaming related transactions, lottery tickets and gambling);
  • Payments made to financial institutions, securities brokerages or dealers (including but not limited to the trading of securities, investments or crypto-currencies of any kind);
  • Payments on money payments/transfers (including but not limited to Paypal, SKR skrill.com, CardUp, SmoovPay, iPayMy);
  • Payments to any professional services provider (including but not limited to GOOGLE Ads, Facebook Ads, Amazon Web Services, MEDIA TRAFFIC AGENCY INC);
  • Top-ups, money transfers or purchase of credits of prepaid cards, stored-value cards or e-wallets (including but not limited to Grab Top-Up, EZ-Link, Transitlink, NETS Flashpay and Youtrip);
  • Payments in connection with any government institutions and/or services (including but not limited to court costs, fines, bail and bond payment) other than (tuition fee payments) to the following educational institutions:
    • National University of Singapore (NUS);
    • Nanyang Technological University (NTU);
    • Singapore Management University (SMU);
    • Singapore University of Technology and Design (SUTD);
    • Singapore Institute of Technology (SIT) and Singapore University of Social Sciences (SUSS);
    • Singapore Polytechnic (SP);
    • Nanyang Polytechnic (NYP);
    • Ngee Ann Polytechnic;
    • Republic Polytechnic;
    • Temasek Polytechnic;
  • Any AXS and ATM transactions;
  • Any payments or transactions on Carousell;
  • Tax payments (including HSBC Tax Payment Facility);
  • Payments for cleaning, maintenance and janitorial services (including property management fees);
  • Payments on utilities;
  • The monthly instalment amounts under the HSBC Spend Instalment;
  • Balance transfers, fund transfers, cash advances, finance charges, late charges, HSBC's Cash Instalment Plan, any fees charged by HSBC; and
  • Any unposted, cancelled, disputed and refunded transactions, and such other categories of transactions which HSBC may exclude from time to time without notice or giving reasons.

Yes. All Qualifying Spend transactions charged to the Cards in the name of the same main Cardholder will be aggregated together to qualify for the minimum Qualifying Spend. HSBC is not responsible for any failure or delay in the transmission of Qualifying Spend transactions by any party including but not limited to acquiring merchants, merchant establishments, or any telecommunications provider.

Supplementary cardholders are not eligible for this Promotion. However, for each main Cardholder who is a Registered Cardholder, Qualifying Spend made by supplementary cardholders will be consolidated under such main Cardholder's Card account for the purpose of accumulating the relevant minimum Qualifying Spend.

An acknowledgement of participation will be displayed after the E-Form is submitted but Cardholder will need to ensure that the registration details provided is accurate otherwise he/she will not be successfully registered and will not be eligible for the Promotion. This acknowledgement of participation does not equate to qualification of the Gift, even if all the requirements of the participation is met.

Verification of the qualifying spend will only be done after the end of the Promotion Period thus HSBC is not able to advise if you have qualified for the Gift before the end of the Promotional Period.

After the Promotional Period, HSBC will verify if the minimum Qualifying Spend (less off any refunds/cancelled transactions) has been met by the Registered Cardholder. Qualifying Spend made by supplementary cardholders will be consolidated under the main Cardholder's HSBC Card account for the purpose of accumulating the minimum Qualifying Spend.

No. You have to accumulate your Qualifying Spend amount with a minimum of 10 qualifying transactions within the Promotional Period to be eligible for the Gift.

Yes. All Qualifying Spend transactions charged to the Cards in the name of the same main Cardholder will be aggregated together to qualify for the minimum Qualifying Spend. HSBC is not responsible for any failure or delay in the transmission of any Qualifying Spend transactions by any party including but not limited to acquiring merchants, merchant establishments, or any telecommunications provider.

Supplementary cardholders are not eligible for this Promotion. However, for each main Cardholder who is a Registered Cardholder, Qualifying Spend made by supplementary cardholders will be consolidated under such main Cardholder's Card account for the purpose of accumulating the relevant minimum Qualifying Spend.

No, each Qualified Cardholder is limited to a maximum of one (1) redemption of either Gift 1 or Gift 2, based on the minimum Qualifying Spend met.

Qualified Cardholders that are entitled to the Gift 1 or Gift 2 will receive an SMS notification by 19 August 2022 for the redemption of relevant Gift, barring any unforeseen technical delays.

Each Qualified Cardholder is required to flash his/her SMS Code and present his/her relevant Registered Card at the following location to redeem the relevant Gift:

Redemption Location: Shangri-La Singapore, located at 22 Orange Grove Road, Singapore 258350.
Operating Hours: 11am - 8pm.

Qualified Cardholders must redeem Gifts by 10 September 2022. Strictly no extension allowed.