Mid-Autumn Rewards Redemption Promotion 2022

(A) Mid-Autumn Rewards Redemption Promotion 2022 Terms & Conditions

  1. This Mid-Autumn Rewards Redemption Promotion 2022 ("Promotion") is valid from 17 June to 31 July 2022, both dates inclusive ("Promotional Period") unless otherwise stated, and is offered by HSBC Bank (Singapore) Limited ("HSBC" or the "Bank") to customers:
    1. who hold one or more main HSBC credit cards (except HSBC US dollar cards, HSBC corporate cards, and HSBC debit cards) issued by HSBC in Singapore (each, a "Card") as a primary credit cardholder; and
    2. whose Card account is in good standing with HSBC over the entire Promotional Period and at the time of fulfillment (as determined by HSBC at its discretion), (each such customer, a "Cardholder").
  2. HSBC reserves the right to determine at our discretion whether:
    1. Cardholder(s) have met all the requirements of this Promotion;
  3. Use of the Gifts (as defined below) is subject to the terms and conditions of the merchant(s) providing the relevant products and/or services; please refer to the respective merchant(s) for details. HSBC is not a supplier of the products and/or services provided by the merchant(s) involved in this Promotion and will not accept any liability in relation thereto. There will be no replacement of lost, defaced, damaged or stolen Gift(s) and/or Prize(s) after issuance.
  4. The Gifts are not exchangeable for cash, Rewards Points, credit or kind in all cases, whether in whole or in part. HSBC may, at its discretion, substitute the Gift(s) or Prize(s) with an item of equal or similar value without prior notice.
  5. To participate in this Promotion: Redeem a box of Mandarin Oriental, Singapore mooncake with your rewards points, a Cardholder must register his/her Card via the HSBC Credit Card Campaign Registration Form ("E Form") using the relevant Gift Code below from 17 June 2022 to 31 July 2022 (each successfully registered Cardholder shall be a "Registered Cardholder" and the Card used by him/her to make the registration will be a "Registered Card").

    Each Rewards Redemption Registered Cardholder who fulfils the relevant eligibility criteria for this Promotion will be entitled to redeem the gifts set out below (each, a "Rewards Redemption Gift"):

    Rewards Points Required Reward Gift Code
    18,000 points 4pc Low sugar silver lotus paste with single yolk (worth worth S$82++) from Mandarin Oriental, Singapore RWDA FULL<number of boxes to be redeemed>
    3,000 points + S$42 top up RWDA PARTIAL<number of boxes to be redeemed>
    18,000 points

    8pc Assortment of mini snow skin mooncakes (worth worth S$82++)

    • 2pc Tangerine with melon seed
    • 2pc Black sesame with roasted walnut
    • 2pc Lemon Genmaicha
    • 2pc Lychee martini and chocolate truffle
    RWDB FULL<number of boxes to be redeemed>
    3,000 points + S$42 top up RWDB PARTIAL<number of boxes to be redeemed>
    Rewards Points Required 18,000 points
    Reward 4pc Low sugar silver lotus paste with single yolk (worth S$82++) from Mandarin Oriental, Singapore
    Gift Code RWDA FULL<number of boxes to be redeemed>

    Rewards Points Required 3,000 points + S$42 top up
    Reward 4pc Low sugar silver lotus paste with single yolk (worth S$82++) from Mandarin Oriental, Singapore
    Gift Code RWDA PARTIAL<number of boxes to be redeemed>

    Rewards Points Required 18,000 points
    Reward

    8pc Assortment of mini snow skin mooncakes (worth S$82++)

    • 2pc Tangerine with melon seed
    • 2pc Black sesame with roasted walnut
    • 2pc Lemon Genmaicha
    • 2pc Lychee martini and chocolate truffle
    Gift Code RWDB FULL<number of boxes to be redeemed>

    Rewards Points Required 3,000 points + S$42 top up
    Reward

    8pc Assortment of mini snow skin mooncakes (worth S$82++)

    • 2pc Tangerine with melon seed
    • 2pc Black sesame with roasted walnut
    • 2pc Lemon Genmaicha
    • 2pc Lychee martini and chocolate truffle
    Gift Code RWDB PARTIAL<number of boxes to be redeemed>

    For example, if the customer wishes to redeem two (2) boxes of 4pc Low sugar silver lotus paste mooncakes using full Reward Points, they will register using Gift Code RWDA FULL2. If the customer wishes to also redeem (1) box of 8pc Assortment of mini snow skin mooncakes, then they will need to register again using Gift Code RWDB FULL1.

    If a Registered Cardholder has made a successful redemption under this Promotion, HSBC will debit the required number of Reward Points from his/her Registered Card account by 18 August 2022. If a Registered Cardholder does not have sufficient Reward Points in his/her Registered Card account, he/she will not be eligible to participate in this Promotion and no Reward Points will be deducted from his/her account. If a Registered Cardholder has indicated that he/she wishes to redeem multiple boxes of Rewards Redemption Gifts but does not have sufficient Reward Points for the redemption, the Bank will allocate the number of boxes of Rewards Redemption Gifts that he/she can redeem. If an Registered Cardholder has registered his/her Card using the Gift Code "PARTIAL", he/she consents to HSBC debiting S$42 from his/her Registered Card account, for each box of Rewards Redemption Gift redeemed by him/her under this Rewards Redemption.
  6. Registered Cardholders who fulfill the relevant eligibility criteria for this promotion (as the case may be) will receive an SMS for the redemption of the relevant Rewards Redemption Gift(s) (as the case may be) (collectively, the "Gifts") by 19 August 2022. SMS delivery of such acknowledgment is dependent on the relevant telecommunication service providers. HSBC is not responsible in any manner whatsoever for any non-receipt of, or delay in the receipt of, any SMS by any party.
  7. If there any issues regarding the non-receipt of the SMS, Qualified Cardholders must contact HSBC by 26 August 2022. In the event of any disputes in relation to the Promotion, HSBC's decision shall be final.
  8. Each Registered Cardholder is required to flash his/her SMS Code and present his/her relevant Registered Card at the following location to redeem the relevant Gift:
  9. Redemption Location: Mandarin Oriental, Singapore.
    5 Raffles Ave, Marina Square, Singapore 039797.
    Hotel Lobby.
    Operating Hours: 11am to 9pm, daily.

    Registered Cardholders must redeem Gifts by 10 September 2022. Strictly no extension allowed.

  10. There is strictly no cancellation or refund once the redemption has been processed.
  11. HSBC's records relating to this Promotion including any details relating to registration and Qualifying Spend shall be final and binding on all Cardholders.
  12. HSBC accepts no liability for any late submission of any transaction by merchants for whatever reason.
  13. HSBC reserves the right to vary, delete or add to any of these terms and conditions, or withdraw or alter the Promotion at any time without prior notice.
  14. In case of a dispute, the decision of HSBC shall be final.
  15. Should there be any issues related to this Promotion, the Cardholder is required to contact HSBC at 1800-HSBC NOW (4722 669) or e-mail to direct@hsbc.com.sg.
  16. These terms and conditions are governed by the laws of the Republic of Singapore and the parties submit to the non-exclusive jurisdiction of the courts of Singapore.
  17. All information is accurate at the time of publishing or posting online.

(B) Mid-Autumn Rewards Redemption Promotion 2022 FAQs

17 June to 31 July 2022, both dates inclusive.

To participate in this Promotion: Redeem a box of Mandarin Oriental, Singapore mooncake with your reward points, a Cardholder must:

  1. Choose your preferred reward points redemption gift and register his/her Card via the HSBC Credit Card Campaign Registration Form ("E Form") using the relevant Gift Code below from 17 June 2022 to 31 July 2022 (each successfully registered Cardholder shall be a "Registered Cardholder" and the Card used by him/her to make the registration will be a "Registered Card").
  2. If you have made a successful redemption under this Promotion, HSBC will debit the required number of Reward Points from your card account by 18 August 2022. If you do not have sufficient Reward Points in your card account, you will not be eligible to participate in this Promotion and no Reward Points will be deducted from your account. By opting for Gift Code “PARTIAL”, you also give consent to HSBC to debit S$42 from the credit card that was used to register for this promotion in addition to debiting the required number rewards points for this redemption.

Rewards Points Required Reward Gift Code
18,000 points 4pc Low sugar silver lotus paste with single yolk (worth S$82++) from Mandarin Oriental, Singapore RWDA FULL<number of boxes to be redeemed>
3,000 points + S$42 top up RWDA PARTIAL<number of boxes to be redeemed>
18,000 points

8pc Assortment of mini snow skin mooncakes (worth S$82++)

  • 2pc Tangerine with melon seed
  • 2pc Black sesame with roasted walnut
  • 2pc Lemon Genmaicha
  • 2pc Lychee martini and chocolate truffle
RWDB FULL<number of boxes to be redeemed>
3,000 points + S$42 top up RWDB PARTIAL<number of boxes to be redeemed>
Rewards Points Required 18,000 points
Reward 4pc Low sugar silver lotus paste with single yolk (worth S$82++) from Mandarin Oriental, Singapore
Gift Code RWDA FULL<number of boxes to be redeemed>

Rewards Points Required 3,000 points + S$42 top up
Reward 4pc Low sugar silver lotus paste with single yolk (worth S$82++) from Mandarin Oriental, Singapore
Gift Code RWDA PARTIAL<number of boxes to be redeemed>

Rewards Points Required 18,000 points
Reward

8pc Assortment of mini snow skin mooncakes (worth S$82++)

  • 2pc Tangerine with melon seed
  • 2pc Black sesame with roasted walnut
  • 2pc Lemon Genmaicha
  • 2pc Lychee martini and chocolate truffle
Gift Code RWDB FULL<number of boxes to be redeemed>

Rewards Points Required 3,000 points + S$42 top up
Reward

8pc Assortment of mini snow skin mooncakes (worth S$82++)

  • 2pc Tangerine with melon seed
  • 2pc Black sesame with roasted walnut
  • 2pc Lemon Genmaicha
  • 2pc Lychee martini and chocolate truffle
Gift Code RWDB PARTIAL<number of boxes to be redeemed>

For example, if the customer wishes to redeem two (2) boxes of 4pc Low sugar silver lotus paste mooncakes using full reward points, they will register using Gift Code RWDA FULL2.

Customers who have made successful redemptions under this Promotion, will receive a redemption SMS by 19 August 2022. If you did not receive your SMS, please contact us by 26 August 2022.

Each Registered Cardholder is required to flash his/her SMS Code and present his/her relevant Registered Card at the following location to redeem the relevant Gift:

Redemption Location: Mandarin Oriental, Singapore, Hotel Lobby. 5 Raffles Ave, Marina Square, Singapore 039797.

Operating Hours: 11am to 9pm, daily.

Registered Cardholders must redeem Gifts by 10 September 2022. Strictly no extension nor cancellation allowed.

Yes you may so long as you have sufficient Reward points for the redemption.